Licensed Travel Company

Vietnam Tours – Vietnam Holidays Travel are full licensed company by Vietnam Tourism Administration. This requires tourism service standards and set benchmarks within the Vietnam Tourism Industry. We are copyright registered and established as a long term in Tourism Business. All your bookings are not only guaranteed by us but also protected under Vietnam Tourism Administration.

Group or Private

Travel in a small group or private provides more interacted experiences, make lifelong friendships and supported by local guide more attentive to ensuring your travels supportive and fully immersive.

No one will dispute the value of small groups while on tour that allowing you more personal and intimate interactions with the sites and culture of your destination. But most companies that feature small group experiences price their tours at a premium, making the comfort and convenience of small groups an expensive value-add. We consider small groups a must and it generally number between 8 and 9 travelers without the premium price.

Utimate Value

The most common refrain from our travelers is being received so much for what they paid. You may find what seems like a similar tour with high quality value which can truly be the difference between a good tour and an incredible one.

Vietnam Tours – Vietnam Holidays Travel is competitive yet include many benefits far beyond planning, transportation, tour guides, meals, accommodations, and entrance fees. Our tours often include visits or meals at the home of local residents who are local friends and even relations of ours. We are flexible and enjoy sharing serendipitous opportunities such as hands-on craft demonstrations, bread making, or an unexpected children’s folk performance. The value of traveling with Silk Road Treasure Tours is in our personal care for you.

Support 24/7

Our customer service is legendary. We are passionate to help you not only throughout the whole booking process and journey 24/7 but also after tour. Booking tour with us, you have a team watching out for you no matter where you go.

Not only do we take care of all the details of your booking, we also reconfirm once more each individual service before you travel, leaving nothing to chance. In addition, you have a direct, 24/7 phone line to get help or advice at any time once you are.

Travel with Expert

Vietnam Tours – Vietnam Holidays Travel is local tour-tailor expert who create your unique travel experiences, providing you with the actual services and offering you the best quotation for your trip.

On all of our escorted tours, you will be led by a local, expert, English speaking guide who will make each destination come alive like only a resident can. Along the way, your guide will share the traditions, culture and history of your destination from a first-hand perspective, and may even add some unexpected off-itinerary adventures. Often times it is our incredible guides our travelers remember and reminisce about most when they recount their experience.

Best Price Guarantee

You will always get the best value with us, in one complete tailor-made itinerary.

Vietnam Tours – Vietnam Holidays Travel local licensed travel company allows us to offer you the best rates and unsurpassed value possible without affecting the quality of your itinerary. We are so confident of our rates that we offer our best price promise: If you find a better rate for your itinerary, let us know, we will match it.
When we provide you with a tailor-made itinerary, there are no surprises. We offer 100% free and unbiased advice – in return, you are guaranteed best value.

Accommodation

Vietnam Tours – Vietnam Holidays Travel accommodations are very comfortable and range from 3 star hostals to exclusive 5 star elegant retreats which have been chosen for their charm and native warmth. For those who prefer a truly local experience where you can enjoy regional cuisine and immerse yourself in every day culture, home stays are a great choice. In rural areas and on adventure trips, camping comfortably under the stars is another captivating option.

Welcome to Vietnam Holidays Travel!

We help users to research and book travel experiences, post opinions of those experiences, and engage in interactive travel forums. When you make a booking, you will be purchasing a tour, ticket or other service directly from the supplier.

These Terms of Use apply to any use of Vietnam Holidays Travel’s services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using Vietnam Holidays Travel’s services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all of these Terms of Use, you are not permitted to access or use the services.

  1. Introduction

    1. These terms of use set out the terms on which Vietnam Holidays Travel Company provides services through Vietnam Holidays Travel’s booking platform as may be made available through our website https://www.vietnamholidaystravel.com and over the telephone. When we refer to “you”, we mean any person that accesses or uses the Services.
    2. If you wish to contact Vietnam Holidays Travel, please visit our https://www.vietnamholidaystravel.com giving information about ways to contact us. You can also write to us at the following address: Vietnam Holidays Travel Company, Nguyen Xien Street, Long Binh Ward, District 9, Ho Chi Minh City, Vietnam.
    3. These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, attraction, activity and/or experience.
    4. By using booking a Product on the Website, you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.
    5. We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Use. We will note the date that updates were last made to the Terms of Use at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms of Use.
  2. Use of the Services

    1. As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. Vietnam Holidays Travel does not knowingly collect the information of anyone under the age of 13.
    2. Your use of the Services is permitted by Vietnam Holidays Travel only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.
    3. You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Vietnam Holidays Travel from using the Services; (b) are not acting on behalf of a competitor of Vietnam Holidays Travel; (c) will not create more than one Vietnam Holidays Travel Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.
    4. We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
    5. In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Vietnam Holidays Travel does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
  3. Vietnam Holidays Travel Accounts

    1. You may need to create a Vietnam Holidays Travel Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Vietnam Holidays Travel Account password and log-in credentials (“Vietnam Holidays Travel Account Credentials”). You are also solely responsible for all activities (including Bookings) that occur in connection with your Vietnam Holidays Travel Account. You agree to notify us immediately of any unauthorized use of your Vietnam Holidays Travel Account.
    2. Your Vietnam Holidays Travel Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a Vietnam Holidays Travel Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple Vietnam Holidays Travel Accounts.
    3. We may terminate or suspend access to your Vietnam Holidays Travel Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Vietnam Holidays Travel Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your Vietnam Holidays Travel Account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.
    4. You may terminate your Vietnam Holidays Travel Account at any time by contacting us to request that we close your Vietnam Holidays Travel Account, and by discontinuing your use of any and all parts of the Services. If you close your Vietnam Holidays Travel Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.
    5. As a user of the services, you understand and agree that: (1) neither vietnam holidays travel nor its affiliates will have any liability to you or others for any unauthorized bookings made using your vietnam holidays travel account and/or vietnam holidays travel account credentials; and (2) the unauthorized use of your vietnam holidays travel account and/or vietnam holidays travel account credentials could cause you to incur liability to both vietnam holidays travel and other users.
  4. Website Prohibited Activities

    1. The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the “Website Content”), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of Vietnam Holidays Travel.
    2. Additionally, you agree that you will not and will not assist or enable others to:
      1. use the Website or the Website Content for any commercial or unlawful purpose;
      2. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;
      3. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;
      4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
      5. deep-link to any portion of the Website for any purpose without our express written permission;
      6. “frame”, “mirror” or otherwise incorporate any part of the Website into any other website without our prior written authorization;
      7. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;
      8. use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of the Website;
      9. use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
      10. use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
      11. use the Website to promote bigotry or discrimination against protected classes;
      12. use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
      13. use the Website to submit or transmit pornography or illegal content;
      14. use the Website to solicit personal information from minors, or to harm or threaten to cause harm to, any person including minors;
      15. attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;
      16. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);
      17. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
      18. use the Website to violate the security of any computer network, crack passwords or security encryption codes;
      19. disrupt or interfere with the security of, or otherwise cause harm to, the Website; or
      20. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website.
  5. Electronic Communications

    1. When you use the Vietnam Holidays Travel Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website.
  6. Content

    1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users’ contributions and making other similar contributions or submissions to the Website and/or otherwise to Vietnam Holidays Travel (collectively, “User Content”). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.
    2. By submitting User Content, you grant Vietnam Holidays Travel and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that Vietnam Holidays Travel may choose to provide attribution of your User Content at our discretion. You further grant Vietnam Holidays Travel the right to pursue at law any person or entity that violates your or Vietnam Holidays Travel’s rights in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Vietnam Holidays Travel or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Vietnam Holidays Travel, and its licensees, successors and assigns, from any claims that you could otherwise assert against Vietnam Holidays Travel by virtue of any such moral rights.
    3. Vietnam Holidays Travel and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.
    4. The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content (“Interactive Areas”). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:
      1. content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
      2. content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the Vietnam. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
      3. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Vietnam Holidays Travel;
      4. promotions, political campaigning, advertising, contests, raffles, or solicitations;
      5. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;
      6. Viruses, corrupted data or other harmful, disruptive or destructive files;
      7. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or
      8. content or links to content that, in the sole judgment of Vietnam Holidays Travel, (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose Vietnam Holidays Travel or its affiliates or Website users to any harm or liability of any type.
    5. You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Vietnam Holidays Travel.
    6. Vietnam Holidays Travel takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Vietnam Holidays Travel liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
    7. Although Vietnam Holidays Travel has no obligation to screen, edit or monitor any User Content, Vietnam Holidays Travel reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Vietnam Holidays Travel has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
    8. Any use by you of the Interactive Areas or other portions of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website.
  7. Links to Third Party Websites

    1. The Website may contain hyperlinks to websites operated by parties other than Vietnam Holidays Travel (“Third Party Sites”. Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by Vietnam Holidays Travel of the material on such Third Party Sites nor any association with their operators.
    2. We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.
    3. It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third Party Sites, and including Software, as defined in Section 8.2) are free of Viruses.
    4. In some cases you may be asked on a Third Party Site if you wish to link your profile on Vietnam Holidays Travel to a profile on such Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable such link, you should contact the Third Party Site.
  8. Products and Booking Reservations

    1. Vietnam Holidays Travel provides the Platform through which you can enter into a contract with us of a Product. Vietnam Holidays Travel is a supplier of any Product, and your contract for supply of any Product you Book will be directly between you and us.
    2. Vietnam Holidays Travel will have liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with us.
    3. By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
  9. Pricing

    1. The price of each Product will be quoted on a per-person basis, unless otherwise specified.
    2. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Vietnam Holidays Travel. Price quotations are subject to change without notice, until a Booking has been made.
    3. Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
    4. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that not mentioned.
  10. Currency Conversions

    1. If Vietnam Holidays Travel provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Vietnam Holidays Travel and its affiliates do not warrant or guarantee accuracy. Vietnam Holidays Travel shall not be liable to you if prices change due to currency fluctuations.
  11. Payments

    1. When you make a Booking, Vietnam Holidays Travel collects your payment information and processes your payment as described. Full payment by credit or debit card is required to make a Booking, unless otherwise specified.
    2. The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Vietnam Holidays Travel recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
  12. Payment Processing

    1. Under these Terms of Use, the payment processing services for the Services provided on the Website are provided by Vietnam Holidays Travel.
    2. Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product.
    3. The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59pm, two days before the start date. Timings are calculated in accordance with the time zone of the Experience.
    4. If any Product is designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.
    5. All Change Requests shall be processed by Vietnam Holidays Travel.
    6. If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.
    7. No refunds are available once an Experience has commenced, or in respect of any Product’s package, accommodation, meals or any other services that have started to be utilized.
  13. Other Modifications and Cancellations

    1. Vietnam Holidays Travel reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
    2. We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.
  14. Passports, Visas & Insurance

    1. When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
    2. For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Vietnam Holidays Travel accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.
    3. As visa and health requirements are subject to change without notice, Vietnam Holidays Travel recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
    4. Vietnam Holidays Travel strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
    5. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Vietnam Holidays Travel urges customers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the Vietnam  Government and destination country governments prior to booking travel to international destinations..
    6. Vietnam Holidays Travel does not represent or warrant that travel to any destination is advisable or without risk, and Vietnam holidays travel is not liable for damages or losses that may result from travel to such destinations.
  15. Our Liability

    1. Please read this section carefully. This section limits Vietnam Holidays Travel’s liability to you for issues that may arise in connection with your use of the services. If you do not understand the terms in this section or elsewhere in these terms of use, please consult a lawyer for clarification before accessing or using the services.
    2. The information, content, software, platform, and services provided by Vietnam Holidays Travel may include inaccuracies or errors, including in relation to reservation availability and pricing errors. Vietnam Holidays Travel, its parent, subsidiaries and corporate do guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the products and other services (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews and ratings, etc.). In addition, Vietnam Holidays Travel expressly reserves the right to correct any availability and pricing errors and/or on bookings made under an incorrect price.
    3. The Vietnam Holidays Travel company makes no representations about the suitability of the information, content, software, platform, products, and other services for any purpose, and the inclusion or offering of any products or services does not constitute any endorsement or recommendation of such products or services by the Vietnam Holidays Travel company. All such information, content, software, platform, products, and services are provided “as is” without warranty of any kind. The Vietnam Holidays Travel company disclaims all warranties and conditions that the platform is free of viruses or other harmful components. Vietnam Holidays Travel hereby disclaims all warranties and conditions with regard to this information, content, software, platform, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, to the extent permitted by law.
    4. The Vietnam Holidays Travel company is liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such suppliers or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or use of a product. The Vietnam Holidays Travel company has liability and will make refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
    5. In event shall the Vietnam Holidays Travel company (or any of their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with, a product or a booking, or your access to, display of or use of the services whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Vietnam Holidays Travel has been advised of the possibility of such damages.
    6. If any Vietnam Holidays Travel Company is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then the Vietnam Holidays Travel Company’s liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Vietnam Holidays Travel in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).
  16. Your Liability

    1. You agree to defend and indemnify Vietnam Holidays Travel all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
      1. your breach of these Terms of Use or the documents referenced herein;
      2. your violation of any law, rule, regulation or guideline;
      3. your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
      4. your use of the Services (including the Website);
      5. your Booking or use of any Product; or
      6. your negligence or willful misconduct.
  17. Vietnam Holidays Travel Tickets

    1. You will receive a Vietnam Holidays Travel-branded for each Product you Book. In order to access and print your Ticket, you will be directed to a secure webpage hosted by Vietnam Holidays Travel that contains a link to your Ticket. Certain Bookings will result in your being provided with an electronic Ticket as well as or instead of a paper Ticket.
    2. You must provide the original, authentic Ticket in order to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by way of Ticket presentation.
    3. In some cases, it requires that you present the payment card used to purchase your Product at the time of redemption. This typically applies to attraction and show tickets. You should be advised at check-out whether or not this will be required. If you have questions about such a requirement, contact Vietnam Holidays Travel’s Customer Care team.
  18. General Provisions

    1. Vietnam Holidays Travel’s performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use limits Vietnam Holidays Travel’s right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by Vietnam Holidays Travel with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
    2. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.
    3. These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and Vietnam Holidays Travel with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Vietnam Holidays Travel with respect to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
    4. Any rights not expressly granted herein are reserved.
  19. Jurisdiction and Governing Law

    1. The Services are provided by a Vietnam entity and these Terms of Use is governed by the laws of the Vietnam Tourism Administration, Vietnam. You hereby consent to the exclusive jurisdiction and venue of courts in Ho Chi Minh City, Vietnam and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Services. You agree that all claims you may have against Vietnam Holidays Travel arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Ho Chi Minh City, Vietnam.
    2. Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.

 

Privacy Policy

At Vietnam Holidays Travel, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Vietnam Holidays Travel collects, uses and seeks to safeguard the personal data you provide to us on our websites, mobile applications, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content, or using a Vietnam Holidays Travel application (“Application”) on a mobile phone, tablet or similar device (“Device”), or providing information to us in connection with our websites, mobile applications or other sites or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

Who We Are

Vietnam Holidays Travel is a professional Travel Company, with office located at 998 Nguyen Xien Street, Long Binh Ward, District 9, Ho Chi Minh City, Vietnam. Vietnam Holidays Travel operates a service that enables users to research, find, and book travel experiences in Vietnam and Indochina. Vietnam Holidays Travel’s services are made available through https://www.vietnamholidaystravel.com (and related domains and our affiliated websites around the world as well as Applications and telephone services).

  • Vietnam Holidays Travel is our flagship website, where we make available our complete range of products and services directly to consumers.
  • At Vietnam Holidays Travel we are going to work with hundreds of affiliates who distribute our products and services to consumers through their individual websites and via a Vietnam Holidays Travel widget imbedded on their third party websites. We are going to typically host our affiliates’ product-information and booking pages, and manage payment and credit card information.
  • We are going to also work with distributors (as discussed below) who manage the hosting, purchase and payment for our suppliers’ products and services.

If you provide personal data directly to our affiliates, distributors or suppliers, the terms of their respective privacy policies will apply to such disclosures. You should carefully review the privacy policies of the affiliate partner, distributor or supplier prior to providing personal data to such third parties.

Collection of your personal data

In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services, for example by using cookies on this website. We may also receive personal data from third parties.

The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, reservation details and other information you may provide about yourself to our site, your IP address and web browser software.

How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to offer our services to you, to manage your registration and account, including your access to and use of our website and to publish your reviews, ratings and photos, communicate with you about your account or use of our site and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • With your consent.
  • Where we need to comply with a legal or regulatory obligation.

Marketing

We may send to you marketing emails with information about Vietnam Holidays Travel deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative.

You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future email marketing communications from Vietnam Holidays Travel, you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send.

Please note that, even if you opt out of receiving future marketing communications from Vietnam Holidays Travel, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative and service-related information such as changes to our terms, conditions and policies. We reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your Vietnam Holidays Travel account, without offering you the opportunity to opt out of receiving them.

With whom we share your personal data

We may store the contributions and submissions you make to Vietnam Holidays Travel, including but not limited to your reviews, photos, public profile and ratings (your “Content”), publicly display your Content on our websites and Applications and those of our affiliate partners and distributors, display it to other users, share it with our affiliate partners and distributors, and use it for promotional purposes. Note that if you include personal data in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Vietnam Holidays Travel may share your personal data with other parties, including other group companies and third parties, such as service providers who work on behalf of us. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.

  • Social Media Services If you connect to Vietnam Holidays Travel using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on Vietnam Holidays Travel. Note that, if you have Facebook friends who are using Vietnam Holidays Travel, they may also share personal data about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings. You can also choose to access third-party social media websites and services through Vietnam Holidays Travel (such as Facebook and Twitter). When you do so, you are sharing personal data with those sites, and the personal data you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
  • Service Providers Some of the personal data we collect is shared with our service providers (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with the necessary information (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.). We recommend that you review the service provider’s privacy policy to determine how such service provider may use or disclose your personal data.
  • Third Party Vendors We also share your personal data with third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect personal data on our behalf, including, for example, as necessary to operate features of our websites or Applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect personal data only as needed to perform their functions and are not permitted to share or use the personal data for any other purpose. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website.
  • Referring Websites If you were referred to Vietnam Holidays Travel from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and travel preferences, about you with that referring website. We have not placed limitations on the referring websites’ use of personal data and we encourage you to review the privacy policies of any website that referred you to Vietnam Holidays Travel.
  • Companies within our Corporate Family We may share your personal data within the Vietnam Holidays Travel Company as well as our domestic and international corporate affiliate companies and websites. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your personal data, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We may also share or disclose personal data if we believe, at our sole discretion, this to be necessary:

  • to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
  • to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Vietnam Holidays Travel, our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers;
  • following a corporate transaction, such as divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy;
  • with law enforcement agencies and other governmental bodies (if we are legally obliged to do so).

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.

You should also be aware that some product or tour suppliers and some of our affiliates and distributors may need additional personal data or other information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the Privacy Policy of the relevant supplier, affiliate or distributor (and not Vietnam Holidays Travel’s Privacy Policy), if Vietnam Holidays Travel does not collect this information from you directly.

How long will we retain your personal data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You can check, supplement and update the information you have provided to us, or you can choose to close your account at any time, in each case by contacting us at booking@starvietnamholidaystravel.com. If you decide to close your account, we will deactivate it, and delete your profile information and your reviews from view. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to login, access your personal information. You can however, open a new account at any time.

You can change your marketing preferences at any time.

We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on Vietnam Holidays Travel, you will be able to add, delete, or modify that information at any time in your account settings.

In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within one month, but have the right to extend this period with two months.

In accordance with applicable law, you may have the following rights with regard to your personal data:

  • The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • The right to request to correct your data if they are inaccurate. You may also supplement any incomplete data we have, taking into account the purposes of the processing.
  • The right to request deletion of your personal data if:
    • your personal data is no longer necessary for the purposes for which we collected or processed them; or
    • you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
    • you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
    • your personal data is unlawfully processed; or
    • your personal data has to be deleted for compliance with a legal obligation.
  • The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
  • The right to restrict the processing of personal data, if:
    • the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
    • the processing is unlawful and you oppose the deletion of your personal data and requests restriction; or
    • we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
    • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
  • The right to data portability. You may requests us to receive the personal data that concern you. You may also request us to send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided to us, the processing is based on consent or necessary for the performance of a contract between you and us, and the processing is done by automated means.

You can exercise your rights by filing a request by e-mail to booking@starvietnamholidaystravel.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

How we protect your personal data

At Vietnam Holidays Travel we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. Vietnam Holidays Travel will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Vietnam Holidays Travel and let you know what steps can be taken and have been taken to help rectify the problem.

Information concerning minors

Vietnam Holidays Travel is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

External Links

Our site may include links to third party sites, plug-ins and applications. If you access other sites from the links provided on our site, the operators of these sites may be able to collect or share information about you. This information will be used in accordance with their privacy policy, which may be different from our Privacy Policy. We do not control these third-party websites and recommend that you review the privacy policies posted on these third-party websites in order to fully understand their procedures for the collection, use and disclosure of personal data.

International Transfers

Your personal data may be stored or transferred to countries outside the European Economic Area for the purposes described in this Privacy Policy. When we store or transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.

Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:

  • to a country recognized by the European Commission as providing an adequate level of protection, or;
  • to a country which does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission or by implementing other appropriate cross-border transfer solutions to provide adequate protection.

By using our services, you understand that your personal data may be transferred to our company as described in this Privacy Policy.

Changes to Our Privacy Policy

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Vietnam Holidays Travel reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend stated on this Privacy Policy and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version.

How you can contact us

If you have any questions or complaints about the processing of your personal data by us, please contact our Privacy Officer at booking@starvietnamholidaystravel.com. You also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

Our full details are:

Privacy Officer
Vietnam Holidays Travel, Company
998 Nguyen Xien Street, Long Binh Ward, District 9
Ho Chi Minh City, Vietnam

If you contact us by phone, the conversations may be recorded. You will be notified of these recordings at the beginning of the call. We use these recordings to improve the quality or compliance of our customer service, to verify the accuracy of the information you provide, to ensure prevention of fraud and to train our teams. We keep these recordings for as long as necessary, and then erase them. Your personal data collected during a call is processed in accordance with the provisions of this Privacy Policy.

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